Our Refund Policy
At Creatine Gummies Australia, we stand behind the quality of our products. Please read our refund and return policy carefully before making a purchase.
1. Eligibility for Returns
Items may be returned within 30 days of delivery if:
- The item is unopened and in original, resellable condition
- The original receipt or order confirmation is provided
- The item is defective or damaged upon arrival
- We made an error in your order
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened, used, or damaged creatine gummy products
- Clearance or final sale items
- Items purchased outside the 30-day return window
- Items without original packaging
3. Return Process
To initiate a return:
- Contact us at support@creatinegummiesaustralia.com with your order number
- Obtain a return authorization number (RMA)
- Ship the item back to us in original packaging (prepaid shipping preferred)
- Include your RMA number inside the package
- Refund will be processed within 7-10 business days of receipt
4. Refund Processing
Refunds are processed to your original payment method. Processing times may vary by financial institution (typically 5 to 10 business days). Shipping costs are non-refundable unless the return is due to our error or a defective product.
5. Exchanges
For exchanges, please follow the return process and place a new order. We will provide a refund once your return is received and approved.
6. Defective Items
If you receive a defective or damaged product, contact us within 7 days of delivery with photos or video evidence. We will replace the item at no cost or issue a full refund.
7. Questions?
For return inquiries, contact us at support@creatinegummiesaustralia.com.